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(606) 528-9393
Lexington:
(859) 278-9393
London:
(606) 878-2012
Maysville:
(606) 759-7883
Middlesboro:
(606) 248-7772
Morehead:
(606) 784-3393
Mt. Sterling:
(859) 498-9393
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(859) 873-7805
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Lunch 12-1, Optical 8-3
Notice Only For Anthem Medicare Advantage Insurance Patients:
Dear Valued Kentucky Eye Institute Patient,
We want to make you aware of an issue affecting some of our patients who are Anthem Medicare Advantage members.
Recently, Anthem identified a credentialing error on their end that caused certain Kentucky Eye Institute (KEI) claims to be processed incorrectly as “out-of-network.” As a result, some patients may receive a letter from Anthem suggesting they seek care with another provider.
Please disregard any such letters. Kentucky Eye Institute remains in-network with all Anthem Medicare Advantage plans.
Anthem has already corrected the credentialing error on their end, and they are in the process of reprocessing all affected claims. No further action is needed from you currently. Our team is also actively monitoring the error with Anthem to ensure everything is appropriately resolved.
If you have received this letter and still have questions, please contact us directly at any of our locations: https://kyeye.com/locations/.
We’re here to support you and ensure your care continues without interruption. Thank you again for trusting Kentucky Eye Institute with your eye health.
Sincerely,
The Kentucky Eye Institute Team
